Baggage Support

Delayed Baggage

 We apologize that your baggage did not arrive with you on your flight

Initial Reporting of Delayed Baggage

• We appreciate your assistance in providing information about your missing bag before leaving the airport by completing a delayed baggage report with a Customer Service Agent at your arrival airport.  Once the report has been completed, we will begin a search to locate your bag.

• Delayed baggage typically arrives on our next flight or is located within the first 24 hours.  We will notify you promptly of any developments as we work to locate your bag.

• Please retain any ticket receipts, baggage checks, and any other documents related to your travel.

How can I get my delayed bag after it arrives?

• Please coordinate baggage retrieval with the arrival airport. Some airports have delivery services while others will require you to pick up your bag.

• Baggage accepted as “Excess” or “Space Available” is not eligible for delivery services and will need to be picked up at the airport.

Interim Expenses

• Customers who are away from their home may be eligible to receive reasonable interim expenses resulting from delayed baggage.

• Customers should contact their arrival airport office for preapproval of interim expense   reimbursement.

• Please retain receipts for items purchased as interim expenses.

• Our complete baggage policy can be viewed at capeair.com in our published Contract of Carriage.

What if my bag is not found right away?

• Should your bag not be located within 5 days, we request that you print, complete,  and submit a Customer Claim Form  while we continue to search for your bag. If we are not successful in locating your bag after 30 days, we will contact you regarding settlement.

Damaged Baggage or Items Missing From Baggage

 We apologize for the irregularity with your baggage

What is Normal Wear and Tear?

• Luggage is designed to protect its contents. Cape Air cannot be liable for minor exterior damage; scratches, scuffs, stains, dents, cuts, and dirt resulting from normal wear and tear of baggage. During the normal rigors of air travel your luggage will be transported on conveyor belts and travel on baggage carts and may encounter weather conditions such as rain, snow, wind, or sunlight. In addition, your luggage will move and shift during take-off, flight, and landing.

• Damage resulting from overpacked, overweight, or inadequate protection to items may not be covered

Fragile, Valuable, and Perishable Items

• Contents of this nature, such as valuables, fragile items, unsuitably packed items, perishable items or spillable liquids in checked baggage or in personal wing bags, with or without our knowledge, are not the airlines responsibility.

Deadline for Reporting Damage or Missing Items

• Damaged baggage should be reported to an airline representative before leaving the airport or within 24 hours of arrival.

• For damage beyond normal wear, a Cape Air agent at your arrival city may assist with authorizing for repair or replacement of your bag and/or damaged or missing contents

Items lost or left behind at the airport or onboard our aircraft

For information about items left at a Cape Air departure airport, gate area, or onboard a Cape Air aircraft

• Please call the Cape Air office at the airport where you arrived for assistance at a phone number shown below

• You may also submit an online  report with our Care Team for assistanc

For items left behind at the TSA security checkpoint or in the TSA screening process

• Please visit the TSA Lost and Found webpage for information and for TSA airport contact phone numbers

Contact Phone Numbers for Cape Air at each location

PLEASE CONTACT THE STATION AT YOUR FINAL DESTINATION FOR BAGGAGE ASSISTANCE.